Category Archives for "Customer Service"

Hey, everyone. I’m Sarah Giometti, the founder of Provaro Marketing. In this video, I want to talk about how to respond to negative business reviews. I know they suck. Nobody wants to get a negative review. We all think that we do a really great job, make our customers and clients happy, but in reality […]

So you have a local business. The kind of business where people can walk in and get a cup of coffee, or a haircut, or a custom made saddle. Yes, people still buy custom made saddles. They also buy spurs and ropes. But that’s better off being the subject of somebody else’s blog. The point […]

Hi. This is Sarah Giometti, the founder of Provaro Marketing. 70% of brands never respond to their customers online. This is staggering to me. Social media is an extension of your customer service. So, if you’re not responding to your customers, what you’re telling the world, is that they don’t matter to you or your […]