How to Use SMS Text Messaging for Customer Service and Support

How to Use SMS Text Messaging for Customer Service and Support

Consumers nowadays want personalized and highly targeted brand interactions and they want it in real-time. But, here’s the trick: they don’t want it to happen in person or via emails. In fact, reports show that 67% of consumers prefer texting to talking on the phone or communicating via emails. So, what’s the solution? Enter SMS…

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