How to Use Customer Feedback to Grow Your Business

By Sarah Giometti | Online Reviews

Dec 13
How to Use Customer Feedback to Grow Your Business

There are many ways business owners can grow their online presence, build credibility and expand their business. One way that has been proven to be highly effective in getting and using customer feedback.

Of course, asking your clients for feedback is not a guarantee that they will leave one. But, there are ways you can get their feedback and use it to improve your relationship with your customers and prospects.

How to Get Your Customers’ Feedback

You can always ask your customers directly to write a review and leave a feedback, but other ways can persuade them to do so:

  • Have the option of leaving feedback on your website or Google Business page.
  • Create free surveys.
  • Ask them via email to write feedback, a testimonial, or a review.
  • Ask on social media.

How Will Feedback Help Your Business

Every time your customers leave a review, a testimonial, or feedback, it adds to your credibility. So, when another prospect comes across your business and sees that many have been using your services and were pleased, they will be more likely to work with you too.

More feedback can also help your business in terms of SEO as Google is more likely to show your site to other people if you have lots of reviews.

Other advantages include:

  • Upgrade Your Business: You can use your client’s feedback to review and upgrade the way you do business and improve your services.
  • Increase Sales: Other customers are more likely to purchase your products or services if you have visible feedback from other users. This is a way to show you can be trusted as other people have bought your products or used your services before.
  • Credibility: You can receive both positive and less positive feedback and comments from your customers, but engaging with them and finding ways to improve your service will help potential clients see that you care and are involved, making your business look more reliable.
  • Guidance: Your clients and their feedback will allow you to understand where you stand with your business and be able to make the necessary changes for you to grow. Your business is about both your clients and you, so you can use their feedback as a road map to achieving your goals.

Ready to get more consistent feedback?

There are many ways you can use feedback from your customers in a way that is beneficial for your business. Reach out to Provaro through our online form, or give us a call at 707-595-7002 and let us help you in getting more consistent reviews online.

Related Articles:
5 Benefits of Adding Embedded Reviews to Your Website
5 Ways to Proactively Improve Your Online Reputation
How to Get More 5-Star Google Reviews For Your Local Business
4 Tips for Improving Your Business’s Online Reputation
Understanding Why Reputation Management Is Crucial To Your Marketing Strategy

About the Author

As a top industry expert with more than 20 years of marketing experience, Sarah Giometti founded Provaro Marketing in 2009 after developing her marketing savvy as a marketing and graphic design professional within one of the top mechanical contractors in the U.S. and a large medical group. Sarah has a passion for marketing solutions that drive measurable results specific to local businesses. Sarah has integrated this dedication to growth-focused digital marketing strategies into the business practices at Provaro. As a small business owner herself, Sarah knows how vital growth remains for any small business, which is why she focuses on the best strategies for local business growth.