In this week’s Social Media Wednesday, Sarah and Ryan chat about taking advantage of social media to improve your customer service efforts. Your customers are already talking about you on- and off-line, so why not take as much control of that as possible? Don’t be afraid of negative comments online, just take care of the customer in an appropriate manner to resolve the issue and everyone will see that you genuinely care about taking care of your customers. This is a great way to improve your brand reputation online in front of people who may not already be customers. Learn more about using social media for customer service in the video below.
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