Social Media for Customer Service – Social Media Wednesday

By Sarah Giometti | Marketing

Sep 03

In this week’s Social Media Wednesday, Sarah and Ryan chat about taking advantage of social media to improve your customer service efforts. Your customers are already talking about you on- and off-line, so why not take as much control of that as possible? Don’t be afraid of negative comments online, just take care of the customer in an appropriate manner to resolve the issue and everyone will see that you genuinely care about taking care of your customers. This is a great way to improve your brand reputation online in front of people who may not already be customers. Learn more about using social media for customer service in the video below.

About the Author

As a top industry expert with more than 20 years of marketing experience, Sarah Giometti founded Provaro Marketing in 2009 after developing her marketing savvy as a marketing and graphic design professional within one of the top mechanical contractors in the U.S. and a large medical group. Sarah has a passion for marketing solutions that drive measurable results specific to local businesses. Sarah has integrated this dedication to growth-focused digital marketing strategies into the business practices at Provaro. As a small business owner herself, Sarah knows how vital growth remains for any small business, which is why she focuses on the best strategies for local business growth.